Terms of Use

Last updated: 11 November 2026

1. About these terms

These terms are an agreement between you and Angry Pixie Electronics LLC, a Minnesota limited liability company doing business as Callingual (“Callingual”, “we”, “us”). They cover the Callingual website and web app (together, the “Service”).

By creating an account or using the Service, you agree to these terms and to the Privacy Policy. Charges to your card and purchases of credit made earlier are also covered by the Refund Policy.

2. What the Service does

You enter your phone number, the number of the person you want to talk to (the “guest”) and a language for each of you. Callingual then calls you, and then calls the guest.
Dial-in, if you turn it on: you call Callingual’s number from your verified phone (or from another phone, entering your verified number first, unless you turn that off), enter your phone PIN on the keypad, and say or key whom to call and choose their language. Callingual then calls the guest while you stay on the line. Everything else about the call is the same.
The guest hears, in their language, who is calling (for a call billed to a verified company account, also the company’s name) and that the call is translated by AI. The call goes ahead only if the guest presses 1 to accept. The guest can also decline, or block Callingual from calling their number again.
During the call, what each of you says is recognized by AI speech recognition, translated by AI, and spoken to the other person in a standard synthetic voice. Nobody’s own voice is copied.
A call ends when one of you hangs up, when your usage limit is reached, one minute after a charge to your card fails (section 6), or after 60 minutes of connected time.

3. What the Service is not

Callingual is not a phone service. It cannot call emergency numbers such as 911, 112 or 999 and cannot be used to reach emergency services. Use an ordinary phone for emergencies.
Translations can contain errors. Speech recognition and translation can miss words, mishear names and numbers, or change the meaning of what was said. Confirm anything important another way.
Do not use Callingual for medical, legal, emergency or other high-stakes conversations, or for any conversation where a translation error could cause harm, loss or a binding commitment.
Calls can be placed only to the countries shown on the Pricing page (currently the United States, Canada, Mexico, the United Kingdom, France, Spain, Italy, the Netherlands, Germany, Japan, Ireland, Portugal, Belgium, Austria, Switzerland, Puerto Rico, Colombia, Brazil, South Korea and Hong Kong), and not to premium-rate, shared-cost or other special-service numbers. Your own phone number must be a number in the United States or Canada. Call quality depends on the phone networks and on the services we use (listed in the Privacy Policy).
Calls are not recorded. We do not keep audio, transcripts or translations of what the two people say to each other, so we cannot provide a record of the conversation. What callers say to Callingual itself before the two people are connected, such as menu answers and language choices, is kept as text for one year to find and fix faults, as the Privacy Policy describes.

4. Eligibility and accounts

You must be at least 18 years old to create an account or use the Service.
Give accurate information, keep it up to date, and verify a phone number that is yours. An account is for one person; do not share it.
You are responsible for what happens in your account. If you think someone else has used it, sign out and contact us.

You decide whom Callingual calls. Before each call you confirm that the guest agreed to receive a translated call from you (on the website by ticking the box, on a dial-in call by pressing 1 after the guest’s name and number are read back). You are responsible for that being true and for following the laws that apply to your calls, including laws on consent to calls and to automated or AI-voiced calls. When the guest is in another country, the laws of that country can apply as well. Call only people who expect your call.

5a. Dial-in and your phone PIN

Dial-in is off unless you turn it on. It signs you in from the phone number verified on your account, or, unless you turn off “Allow dial-in from other phones”, from any phone once your verified number is entered on the keypad; either way only after the right phone PIN is entered on the keypad. Keep the PIN secret and do not use it elsewhere. Anyone who knows your verified number and your PIN can place calls charged to your account (or to the company your dial-in calls are billed to): you are responsible for those calls as for calls from your account. After 3 wrong PINs in a row, from any phone, dial-in locks for one hour and we email you the calling numbers. Change the PIN or turn dial-in off on the account page at any time. Dial-in is charged from the moment your phone PIN is accepted (section 6), at the same rates as other calls.

6. Payment, rates and limits

Card on file. Calls are paid for after they are made, with a card you save on the dashboard. Callingual is the seller. Stripe processes the payments and holds the card details; we do not receive your full card number. There is no subscription, no monthly fee and nothing to buy in advance.
US payers only. The card must be issued in the United States and have a billing address in the United States. A card that does not meet this is refused and not saved; a card you saved before stays in use.
Your authorization. By saving a card, you authorize Callingual to charge it for your calls as this section describes, plus tax, until you remove the card or close your account. The same authorization is shown next to the button that saves the card and on the card page.
When your card is charged. When your unbilled calls reach US$10 (US$20 while your identity is verified, or a higher amount up to US$50 that you choose on the dashboard), and at the end of each calendar month (US Central time) for the rest, if it is at least US$0.50; a smaller amount waits for the next charge. Your card is charged only after your calls end, never during a call. Credit you still have is used first (below).
Tax and receipts. Sales tax is added to each charge where it applies (currently for billing addresses in Minnesota). Each charge comes with a receipt by email, and your receipts are under Account → Payments.
Rates. Each started minute of a session is charged at the rate for the guest’s country, shown on the Pricing page and before you place the call (calls to the United States and Canada: US$0.45 per started minute; other countries as listed on the Pricing page). A session starts when you begin using the Service: for dial-in, when your phone PIN is accepted; for a call Callingual places to you, when you answer it and press the key that confirms you are there. It ends when you hang up. Menus, the call explanation, ringing, the notice, the consent question, and calls the guest does not answer or declines are part of the session. Until the guest’s phone is dialed, the session is charged at the rate for the United States and Canada. A new call needs room for at least two minutes at the destination’s rate within your credit and usage limit, and a dial-in session at least one minute.
Referral discounts. An account created with a referral link or code may get the discount that link offers, for the period shown when the account is created and on the dashboard. It applies to the per-minute rates of calls; it does not add to a company’s negotiated rates (the lower rate applies).
Noise reduction. When one side of a call is hard to hear because of people talking nearby, you may be offered automatic noise reduction for that side. It is turned on only with your consent (pressing 1 on your phone, selecting the button on the call page, or choosing Always on your dashboard) and adds $0.05 per started minute for each side it is on for, from then until the call ends. The guest is never charged for it or asked about it.
Usage limit. In the first 14 days of an account, unbilled and unpaid calls can add up to at most US$50. After 14 days there is no usage limit. A personal account has none once you verify your identity on the dashboard (done by Stripe; see the Privacy Policy), and a company account has none while the company is verified (section 7). The limit protects you from fraud if someone else uses your card or account. Both of you hear a warning two minutes before a call reaches the limit, and the call ends at the limit.
Failed charges. If a charge to your card fails or needs your bank’s confirmation, we email you, and new calls are refused until the charge is paid, for example with an updated card on the dashboard. During a call in progress, you (not the guest) hear that the payment did not go through, and the call ends one minute later; it is charged up to its end. If the charge is paid within that minute, the call continues.
Credit bought earlier and credit we gave. Prepaid credit bought before calls were charged to a saved card, and credit we gave at no charge, is used for calls before your card is charged; until it is used up, it can be used without a saved card. Each purchase expires 12 months after the date you bought it. Credit that expires first is used first. Expired credit is not refunded. We email you 30 days before credit expires. Credit can be used only for calls through the Service. It cannot be transferred to another account or exchanged for money, except through a refund under the Refund Policy: unused purchased credit can be refunded on request within 14 days of purchase. Credit bought for a company account belongs to the company (section 7).
Earlier purchases through Paddle. Purchases of credit were conducted by our online reseller Paddle.com. Paddle.com remains the Merchant of Record for those orders and handles their payment records, tax, invoices and refunds. They are also covered by Paddle’s buyer terms; for help with such an order, see paddle.net.
Refunds. Refunds are covered by the Refund Policy.
Disputed payments. If you dispute a charge or a payment with your bank or card issuer, your account cannot place calls until we have reviewed the dispute. For a disputed purchase of credit, the credit from that purchase is also removed.
Price changes. We may change rates at any time. A change applies to calls made after it is shown on the Pricing page. Credit you already have keeps its US dollar value, so at a new rate it buys more or fewer minutes.

7. Company accounts

A company account lets an organization pay, with a company card, for the calls its members bill to it. The organization is the customer for its company account. The person who sets up a company account confirms that they are allowed to act for the organization and accept these terms on its behalf.

Roles. The owner and admins can invite and remove members, change their roles, set a monthly spending limit for each member, save or update the company’s card, and see the company’s usage, calls, charges and activity log. Only the owner can hand ownership to another member or close the company account. Members can place calls billed to the company and see their own company calls.
Responsibility. The organization is responsible for the calls its members bill to the company and for making sure they follow these terms. Each member also has their own Callingual account and is bound by these terms personally.
Company billing. By saving a company card, the owner or admin authorizes Callingual, on the organization’s behalf, to charge it for calls billed to the company as section 6 describes, plus tax, until the card is removed or the company account is closed. Section 6 applies to the company, with these differences: the company’s card is charged when its unbilled calls reach US$10 (US$20 while the company is verified, or a higher amount up to US$100 that a verified company chooses), also while members are on calls; the usage limit ends after 14 days or, sooner, once the company is verified, and does not apply while the company stays verified; and when a charge fails, every call billed to the company ends after a one-minute warning to its caller, and new calls billed to the company are refused until the charge is paid. Credit the company bought earlier, or that we gave it, belongs to the organization and is used first. It is not moved to a member’s own account, and a member’s own credit is not moved to the company; the one exception is closing the company account (below).
What the company sees. For each call a member bills to the company, the owner and admins see the date and time, the member, the last four digits of the number called, the destination country, the outcome, the connected time, the minutes billed and the cost. They do not see calls a member bills to their own account, and nobody can see or hear what was said, because Callingual does not keep it.
The company name is announced only with the company’s authorization. Callingual says a company’s name to the people its members call only after the company account has been verified: the owner or an admin proves that the company uses an email domain or internet domain matching the name, and we may review the name before it is announced, refuse it, or stop announcing it (for example when guests block or report calls, or when the domain is not verified again each year). By asking us to announce a company’s name, the owner and admins confirm that the company has authorized it. Until then, and whenever the announcement is paused, the guest hears only the member’s name. The owner and admins keep the name accurate, and members do not bill calls to the company that are not made for it.
Misrepresenting a company. Using a company account to claim to call from, or on behalf of, a company or organization that has not authorized it is a serious breach of these terms. We close the accounts involved, and any company account they use, without refund of credit except where the law requires it.
Leaving and removal. A member can leave a company account, and the owner or an admin can remove a member, at any time. From then on the person’s calls are billed to their own account. Their own account stays as it is, and the company keeps the records of calls already billed to it. The owner hands ownership to another member, or closes the company account, before leaving or deleting their own account.
Ownership changes. The owner can hand ownership to another member. At the organization’s request, or when the owner can no longer act for it, we can transfer ownership to another person, who is added as a member if they are not one yet; the former owner becomes an admin or is removed. We email both of them.
Closing a company account. The owner can close the company account on its page, and we can close it under section 10 or at the organization’s request. From then on no new call is billed to it; calls already in progress finish and are billed to it. Members are removed, pending invitations are canceled and the company name is no longer announced. Credit left after the last call moves to the owner’s own account, keeps its original expiry date and is not refundable; credit already used is not refundable either. Unused company credit can be refunded within 14 days of purchase under the Refund Policy; ask before closing. The owner can download the company’s usage reports for 90 days. We can reopen a closed company account within 30 days; members are then invited again, and credit already moved stays with the owner.
Limits and suspension. A company account can have up to the number of members shown on its page. Each member’s calls stay subject to the same call, number and spending limits as any account. If a charge to the company’s card, or a payment for company credit, is disputed, calls billed to the company stop until we have reviewed the dispute.

8. Automatic top-up

Automatic top-up of prepaid credit is no longer offered, because calls are now charged to a saved card (section 6). Automatic top-ups set up before are off and no longer charge anything.

9. Acceptable use

Do not use the Service to:

call anyone who has not agreed to receive a translated call from you;
make unsolicited, marketing, sales, survey, political or bulk calls;
harass, threaten or abuse anyone, or call someone again after they declined or blocked you;
commit fraud, impersonate another person or organization (including by naming a company account after a company you do not represent), or mislead the guest about who is calling or why;
say, send or ask for illegal content, or break any law;
get around the limits on calls, numbers or spending, for example with several accounts;
interfere with the Service, access accounts or data you are not allowed to access, or test the Service’s security without our written permission;
resell the Service or make it available to others as a service.

We may block numbers, refuse or end calls, and suspend or close accounts that break these rules, or when a call or account puts guests, the Service or us at risk.

10. Suspension, closing and deleting your account

You can delete your account at any time under Account. Unused credit is given up when you delete the account, so ask for any refund you are entitled to first.
We may suspend or close your account if you break these terms, if your use puts others, the Service or us at risk, or if the law requires it. Where it is practical and lawful, we tell you first.
We may change or stop offering parts of the Service. If we stop offering the Service as a whole, we will tell you by email at least 30 days before.

11. Disclaimer

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that calls will connect, that the Service will be uninterrupted or error-free, or that translations will be accurate or complete.

12. Limitation of liability

To the extent the law allows:

we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from the Service or these terms, including from a translation error or a call that did not connect or ended early; and
our total liability for all claims arising from the Service or these terms is limited to the amount you paid us for the Service in the 12 months before the claim.

Some places do not allow some of these limits. There, they apply only as far as the law allows.

13. Indemnity

To the extent the law allows, you will defend and indemnify us against claims, damages and costs (including reasonable legal fees) brought by others that arise from calls you place, your breach of these terms, or your breach of the law or of anyone else’s rights.

14. Export and sanctions laws

Do not use the Service if you are located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or if you are on a U.S. government list of restricted parties.

15. Changes to these terms

We may update these terms. We email you about material changes before they take effect, and the “Last updated” date above changes. If you keep using the Service after a change takes effect, the updated terms apply. If you do not agree, stop using the Service and delete your account.

16. Governing law and disputes

These terms are governed by the laws of the State of Minnesota and applicable U.S. federal law, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Crow Wing County, Minnesota, and both parties consent to their jurisdiction. This does not take away rights you have under the mandatory consumer-protection laws of the place where you live.

17. General

These terms, the Privacy Policy and the Refund Policy are the whole agreement between you and us about the Service.
If part of these terms cannot be enforced, the rest stays in effect. If we do not enforce a part of these terms, we keep the right to enforce it later.
You may not transfer these terms without our consent. We may transfer them to a successor in a merger, acquisition or sale of the Service.
We are not responsible for delays or failures caused by events outside our reasonable control, including outages of phone networks or of the services we use.

18. Contact

Angry Pixie Electronics LLC, doing business as Callingual, Deerwood, Minnesota, USA. Email: support@callingual.com. See also the Contact page.