Questions and answers

No. Speech is processed live and not stored. Callingual keeps call details such as time, duration, cost, languages and the last four digits of the numbers.

An AI system. Speech is recognized by Microsoft Azure AI Speech (ElevenLabs for a few languages), translated by Anthropic's Claude, and spoken by an ElevenLabs voice, with Microsoft Azure voices as backup. The phone calls are carried by Twilio.

Good enough for everyday conversation, but not perfect. Callingual is not a certified interpreter. Do not use it for medical, legal or emergency matters where a mistake can cause harm.

No. In every language, Callingual leaves out fillers and hesitations such as "um", "uh" and "you know", repeated words and false starts. If someone corrects themselves, only the correction is translated. When someone says only "um", the other person hears nothing. A short "mm-hm" is passed on as a brief "yes".

No. They answer their phone as usual and press 1 to accept.

One of Callingual's own numbers. The notice they hear names you.

If they call that number back, Callingual can tell them who called (when their phone carrier confirms their number), let you know by email that they called back, or block your calls.

If you verified your phone number, you can show it instead: Account, Call settings, Caller ID. People who call it back then reach you directly, without translation.

Yes, with dial-in. Turn it on under Account and set a phone PIN. Then call (866) 293-4959 from your verified phone, enter the PIN on the keypad, and say whom to call and their language. From another phone, enter your verified phone number first, then the PIN (you can turn this off under Account). Nobody gets in without the right PIN.

Nobody is called until Callingual reads the name and number back and you press 1. Press * at any time after your PIN to start over. If no answer is heard, Callingual starts over once, then ends the call.

Yes. Each person verifies the business number on their own account and sets a different 6-digit phone PIN. When you dial in from that number, Callingual asks for your PIN, and the PIN tells it whose account to use. Nobody can see who else uses the number.

For now, phones in the United States, Canada, Mexico, the United Kingdom, France, Spain, Italy, the Netherlands, Germany, Japan, Ireland, Portugal, Belgium, Austria, Switzerland, Puerto Rico, Colombia, Brazil, South Korea and Hong Kong. Your own phone must be a number in the United States or Canada. Rates by country are on the Pricing page.

When you start using Callingual. With dial-in, billing starts when your PIN is accepted and includes the menus, waiting while the other person's phone rings, and a call they do not answer. For a call you start on the website, billing starts when you answer Callingual's call and press 1; if your voicemail answers or you do not press 1, nothing is charged. Each started minute is charged at the rate on the Pricing page until you hang up. Phone-code calls are free.

The call ends after a spoken two-minute warning. The limit applies only to new accounts in their first 14 days. See Pricing.

Yes. Pressing 3 blocks their number for every Callingual user. Callingual never calls a blocked number.

The owner opens the company page, pays any unbilled calls with Pay now, then selects Close company account. Calls can no longer be billed to it, its members are removed and its card is removed. Credit left from earlier purchases moves to the owner’s own balance and is not refundable.

Callingual filters out steady noise such as machines and fans, and ignores quieter voices in the background. When people talking nearby still make one side hard to hear, that side is asked to move to a quieter place, and you, the caller who pays, are offered automatic noise reduction for that side for the rest of the call: press 1 on your phone or select the button on the call page. It adds $0.05 per started minute for each side it is on for, from then on. The other person is never charged. On your dashboard you can choose to always turn it on when needed, or never.

Create an account with your email address and a password; a code by email confirms the address. Before your first call, verify your phone number by text message and save a card.

Send a message from the Contact page or email us. We answer by email; when you are signed in, the answers are also under Account → Support requests. To talk instead, call the support line, (218) 772-4959, from your verified phone and enter your phone PIN. Callingual's AI assistant writes the request with you and opens it on your account. The line does not connect you to a person.